'Materials used are robust'
I walked in to the Shadowspec factory one afternoon just a couple of days before Christmas. From the receptionist whom I met initially to the salesman who came to answer my questions I was dealt with politely, efficiently and professionally. I placed an order the following morning and just 24 hours later, when most of the staff had already left for their holidays, I collected my Shadowspec umbrella.
Assembly of the umbrella was a breeze following clear instructions downloaded from the internet and using simple tools together with a bit of common sense.
The design is truly excellent. Materials used are robust, well fit for purpose and I am confident my umbrella will last many years.
I am thoroughly pleased with my purchase and cannot praise Shadowspec highly enough.
'Was entirely positive'
We recently installed the Shadowspec SU10 Commercial Centrepole umbrella on our property and are very pleased with the result. Of robust construction, this umbrella is of thoughtful design right down to the tailored plastic washers used to fix the canvas to the metal frame. We installed the umbrella by bolting it directly to our concrete patio. For this we used an 8mm drill bit rated to drill into both concrete and rebar, allowing that there would be reinforcing in the concrete. As novice installers it seemed important to blow out the dust from the drilled hole with a cheap air pump before bolting the baseplate into position with 8mm x 100mm galvanized concrete bolts. Once the baseplate was secured it was then straightforward to bolt the umbrella to the baseplate using the procedure clarified in the Shadowspec installation video. We found some resistance when opening the umbrella for the first time with the winder. Pulling briefly on the long arms, as advised in the installation manual, released the resistance and thereafter operation of the umbrella was easy.
Overall our experience with Shadowspec management and staff was entirely positive and to the point via both phone and email. Anyone purchasing a shade umbrella will do well to explore what this company offers.
'Extremely well built'
Living in California, I was a little suspect about buying an umbrella from a New Zealand Company, though I later found out that they have a facility in Atlanta. One of my criteria for purchasing an umbrella was its ability to stand up to wind due to our location, so my online search query led me to the Shadowspec website. It stated that their umbrellas have been tested to withstand 25mph winds, and I never found any other umbrella that could come close to matching that claim.
I also found that their SU6 model can accommodate up to 4 separate/attached umbrellas on one stand, providing up to 400 square feet of shade coverage with a single mast, truly a remarkable engineering achievement. I only ordered one umbrella for now, but plan on adding more in the future as my outdoor space grows.
The quality of the umbrella is as good as anything I've seen, and although it's not inexpensive by any means, it's a commercial umbrella that is extremely well built, has no cables or pulls to break or wear out, and has one of the simplest and easiest mechanisms for opening or closing an umbrella for people of all sizes and strengths. It was also simple to assemble and set up.
But the best thing about Shadowspec might be there customer service and willingness to do whatever it takes to get you your umbrella when you need it. Many companies I checked with required a minimum of 30 days to deliver, and several required 6-8 weeks. I received my customized umbrella (stand, fabric, style) 6 business days after ordering, and that included a delivery truck change in order to accommodate the windy road our house is on. They were in contact with me the entire time, and even offered to cover the cost of a small van if needed to reach my house. And this was standard delivery, I could have gotten it sooner had I selected expedited delivery....pretty remarkable!
I had a couple of follow up inquiries about some hardware that they answered promptly, so in summary Shadowspec exceeded my expectations in all aspects, and I would highly recommend them to anyone looking for a quality umbrella and top notch customer service.
'Easily installed same afternoon'
Great experience, professional service, high quality product. Took us only a few minutes to decide to buy this umbrella. Easily installed same afternoon, looks stunning on our deck now.
'Well engineered product'
This is a well engineered product, not the cheapest for sure, but if you are looking for the kind of product that works in the way you would make it (if you were that skilled) then this could be for you. I brought one, then more than a year later brought another.
'Without being pushy in sales'
The product is very good quality and the service from the company was also very good- informative and prompt without being pushy in sales an efficient in delivery. we are looking forward to enjoying many years of our new umbrella
'Very clever innovation'
We have really enjoyed our umbrella thank you, leaving it up every day while we were at home. It created a good cool and welcoming space to sit under. As you know I am not the tallest, and yet I have found the umbrella easy to use and even, to return the cover to the umbrella for folding away. Having the rod in the cover to lift it up over the umbrella is a very clever innovation. It has met our expectations and we are thrilled with the quality and ease of use, thank you!
'No hiccups, delivered on time'
I just want to pass on my thanks to you for arranging our second outdoor umbrella purchase from you . The service was great, no hiccups, delivered on time, with every item included. They are a great product and we will be requiring some more from you for a commercial job we are undertaking later in the year. Thanks again.
'Nothing else that compares'
These umbrellas are awesome - we have an SU6 Duo which is the double umbrella - it looks stunning and is so easy to use with the gaslift and sliding movement to open and close - I would recommend these umbrellas to anyone and everyone. While they are not the cheapest option I have done a lot of research and there is simply nothing else that compares if you want something that is high quality, durable and classy
'A brilliant product'
I would just like to briefly compliment your team’s outstanding help, service and supplying of a brilliant product. I have never seen anything quite like your SU6 umbrella range. The Duo we have purchased from you is ideal – the rectangular covered area created by the double umbrellas fits perfectly and the ease of which they can be deployed and lowered is amazing. I only saw the product in the brochure so have to admit was a little dubious not having seen the product in real life. However the product far surpasses what your sales team told me or I had even hoped. Once again thanks for everything and congratulations on having created such a fantastic product.
'The service I received was second to none'
I recently ordered an umbrella from Shadowspec. We used the custom colour option. The service I received was second to none. The umbrella was delivered to me in a timeframe I didn't think possible and I was kept well informed all along the way. I have no hesitation in highly recommending this company and their umbrellas to future customers.
'Windy weekend and they stood up to it very well'
First time erected and its was a very windy weekend and they stood up to it very well, and easy to erect.
If we didn’t have Shadowspec Outdoor Umbrellas, well it would really limit our offering. We wouldn’t be able to offer the outdoor dining. From a customer safety aspect, its real peace-of-mind knowing our guests are out there under a good solid umbrella and its safe. They’re consistent with the quality and look that our guests would expect of us.
— Geoff Matthews, National Operations Director of Wine,Lion Co Breweries. Based at Wither Hills Estate