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I had the intention early this week to purchase one maybe two umbrellas for our family home. I was happy to go on the hunt on foot but thought I would research on line first. Initially I thought your products were too expensive for my budget. Seth however kept me on the hook by providing me with different options. Again I hesitated, knowing that a few sales were surely to happen soon but Seth continued to give me more information and make the whole process easy. End result, two umbrellas purchased and being delivered this week. It was a delight to deal with Seth, and clearly he is a great representative of the company. I hope I enjoy the umbrellas as much as your customer service. Thanking you.
Shan McElroy - St Marys Bay, Auckland
I have just received delivery of one of your Shadowspec umbrellas and would like to express my appreciation of being able to source such a quality product - I am thrilled with it. From the initial telephone conversation I had with Seth Turley in Sales Support to the delivery driver from Jets Transport Limited I cannot fault the service I received in any way whatsoever. Seth in particular, was very informative, extremely helpful & obliging and as an employer myself I believe these attributes are a rare find in today's employees. He is an absolute asset to your company.
Yolanda Clarence - Porirua
Quality product, easy to assemble, great design. The cover with the sewn in rod is a great feature.
Richard Thomas - Nelson
First time erected and its was a very windy weekend and they stood up to it very well, and easy to erect.
Kerry Bradley - New Plymouth
Very efficient dealings throughout, and a great product. We chose the product because of the hydraulic ram, rather than a wind up system others have.
Scott Stevens - Queenstown
We have really enjoyed our umbrella thank you, leaving it up every day while we were at home. It created a good cool and welcoming space to sit under. As you know I am not the tallest, and yet I have found the umbrella easy to use and even, to return the cover to the umbrella for folding away. Having the rod in the cover to lift it up over the umbrella is a very clever innovation. It has met our expectations and we are thrilled with the quality and ease of use, thank you!
Mary Ferguson - Whangarei
The SU6 DUO is an excellent design, easy to operate and does the job well!
Matthew Wallis - Christchurch
Overall experience above my expectations. Prompt, friendly and helpful. Quality product.
Carol Roberts - Invercargill
Thanks for the parcel which arrived this morning. We appreciate all your help and providing us with the parts to fix the small issue we had with the canvas. By the way, we are very pleased with the umbrella, with it’s ease of use and that it is sturdy in all weathers.
Lynnette Murdock - Auckland
I have to acknowledge your help with my installation of the SU4. Some of us aren't technically very bright and it's extremely helpful to have someone on the other end of the phone who is able to explain clearly how to solve the problem. My wife and I will have no hesitation in recommending your very good product and the after sales service that accompanies it.
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